amvelyn™ is owned and operated by Hangzhou Hongxu Culture Media Co., Ltd. The owner is Chen Ge.

We sell home-fragrance products including soy candles, ultrasonic and nebulizing aroma diffusers, and essential oils such as lavender, chamomile, cedarwood, lemon blossom, and rosemary.

We work to present products accurately, but lighting, photography, screen settings, natural material character, fragrance perception, and normal production variation can cause small differences.

Review the individual product page for scent notes, format, size, intended room use, power requirements, and included components. Contact us before ordering if a required detail is not shown.

Check the individual product description and follow the label, operating instructions, burn guidance, cleaning directions, and safety information supplied with the product.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually busy periods, processing may take up to 5 business days.

Estimated carrier transit for supported U.S. destinations is generally 10–15 business days after dispatch. Processing and transit are separate periods, and estimates are not guaranteed arrival dates.

Available methods and charges are calculated and displayed at checkout before payment.

When tracking becomes available, a shipping confirmation is normally sent to the email used at checkout. Initial carrier movement may take additional time to appear.

Orders may be fulfilled from our facilities or designated fulfillment partners. A parcel’s origin may differ from our registered business address.

Email service@amvelyn.com with your order number if tracking remains inactive for an extended period or the shipment is significantly delayed.

Check the delivery area, mailbox, household members, reception, neighbors, and the carrier. If it remains missing, contact us for review.

Contact us as soon as possible. We will make reasonable efforts before fulfillment begins, but changes or cancellation cannot be guaranteed once processing has started. No cancellation fee is charged for a successful pre-fulfillment cancellation.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy. Contact us before the period expires.

Email service@amvelyn.com with your order number, the item, reason, and relevant photographs. Wait for approval and return instructions before shipping.

Customers generally pay return shipping for preference-based returns. For a confirmed damaged, defective, incorrect, or incomplete order attributable to us, we provide an appropriate solution without requiring the customer to bear costs caused by our error.

After an approved return is received, inspected, and approved, we initiate the eligible refund within 5–10 business days. Your payment provider may need additional posting time.

Contact us within 7 calendar days after delivery with your order number and clear photos or video of the product, packaging, and shipping label.

No restocking fee is charged for an approved return.

Email service@amvelyn.com or call 0755-23482273. Support hours are 24/7 (24 hours a day, 7 days a week).