amvelyn™ · customer care
Contact Us
Questions about a fragrance product or an order? Our customer-care team is here to help.
How to contact us
Email service@amvelyn.com or call 0755-23482273. For order questions, include your order number, the email used at checkout, and a short description of the issue.
Questions about a product
Please include the product name or URL and the detail you need, such as scent profile, dimensions, materials, power requirements, use, care, color, or included components. Product-specific information shown on the product page should be reviewed before purchase.
Problems with an order
For damaged, defective, incorrect, or incomplete items, contact us within 7 calendar days after delivery. Include clear photographs or videos of the item, the issue, the exterior packaging, and the shipping label. After review, a confirmed problem attributable to us will be resolved without additional cost caused by that error.
Before returning an item
Do not automatically send merchandise to our registered business address. Email service@amvelyn.com first. Approved returns must be sent to the return location supplied by customer support. Unauthorized returns may be delayed, rejected, or lost.
Response time
We aim to respond within 24 hours. More complex carrier, fulfillment, payment, or return investigations may require additional time, but we will provide available updates.
Need help?
Email service@amvelyn.com with your order number and a clear description of your question. Our customer-care team is available 24/7 (24 hours a day, 7 days a week).
Company information
Business & contact details
- Brand
- amvelyn™
- Legal company name
- Hangzhou Hongxu Culture Media Co., Ltd.
- Owner
- Chen Ge
- Website
- amvelyn.com
- Business address
- Room 2190, Comprehensive Building, Wenhua Campus of Zhejiang University of Finance and Economics, No. 83 Wenyi West Road, Gudang Subdistrict, Xihu District, Hangzhou, Zhejiang, China
- Customer support email
- service@amvelyn.com
- Customer support phone
- 0755-23482273
- Customer service hours
- 24/7 (24 hours a day, 7 days a week)